IT Lead Technician

Savannah, GA

Purpose: Responsible for IT activities across a wide range of users and applications.

Duties will include, but are not limited to:

Installation and maintenance of IT equipment and software (PC’s and Mobile Units).
Configuration/maintenance/ backup of local IT servers.
Perform Cable and wireless network maintenance including the installation of network cables.
Contribution of suggestions for system improvement. Suggestions must be compatible with existing systems and in focus with company goals.
Installing and configuring computer hardware, software, systems, networks, networking equipments, printers, APs and scanners etc.
Co-ordinate/follow up with Central IT Teams off-shore or with external vendors for resolution of issues
Setting up account, access, Emails for new users through vendors
Monitor Infrastructure and business applications (e.g. issue logging and performance) for uptime and availability as per business needs.
Responding in a timely manner to service issues and requests
Providing technical support across the company – Savannah, Pooler & Atlanta (this may be in person or over the phone)
Repairing and replacing equipment as necessary
Training more junior staff members & users

Technical Qualifications:

Knowledge of Windows CE for mobile units.
Certification in networking and server management is preferable.
Familiarity with Ethernet networks including both wire and fiber optic and with wireless (WiFi).
Ability to use logic to research and identify problems and proactively resolve problems in a timely and professional manner.

Physical Capabilities:

Other Capabilities:

Ability to take direction and follow oral and written instructions.
Ability to interact with people of differing backgrounds and education levels and communicate effectively with team members.
Ability to work overtime as needed to meet Company goals.
Ability to resolve conflicts and meet deadlines.